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Network Support Services

Claims Customer Service
For claim status please go to Epic Care link

(714) 937-6143
Hours: - weekdays from 7:30 a.m. to 4 p.m.

Claims Billing Address

P.O. Box 10
Anaheim, CA 92815-0010

Enrollment Customer Service

Tel. (714) 937-6270
Fax. (714) 937-6269

Electronic Funds Transfer (EFT)

(714) 937-6153

Electronic Claims Submissions
Electronic Remittance Advice (ERA)

(714) 937-6130

Epic Technical System Support:
(Log in/password issues, other technical system issues)

AskIT: (844) 922-7548

Network support services provider portal:
EDI Support:

(714) 937-6130

Utilization Management (Provider office use only)

OC/ HD / NCal Providers (all ministries) call: (714) 449-4923

Customer Service & Utilization Management

St Joseph Heritage Medical Group

(888) 881-3136

St Joseph Hospital Affiliated Physicians

(888) 313-4373

St. Jude Affiliated Physicians
St. Jude Heritage Medical Group
Mission Hospital Affiliated Physicians
Mission Heritage Medical Group

(800) 627-8106

St. Mary High Desert Medical Group
Premier Healthcare

(760) 669-3051

Network Relations

Providence Affiliated Physicians, Mission

Marie Juarez
Tel. (714) 712-3321
Cell (714) 292-1260
marie.juarez@providence.org

St. Mary High Desert Medical Group
Premier Healthcare

Brittany Bartholomew
Tel. (760) 956-4129
Brittany.Bartholomew@stjoe.org

Providence Affiliated Physicians, St. Joseph

Patty Garcia
Tel. (714) 712-3318
Cell (714) 296-6017
patricia.garcia@stjoe.org

Jamie Dunn
Tel (714) 712-3326
Cell (949) 237-0420
Jamie.Dunn@stjoe.org

Providence Affiliated Physicians, St. Jude

Tressa Ramirez
Cell (949) 237-3849
Tressa.Ramirez@providence.org

NORTHERN CALIFORNIA - Providence Medical Network

Colleen M Monfross
Tel. (707) 387-3936
Tel. (707) 525-4093
colleen.monfross@stjoe.org