Privacy Statement

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Web Site Privacy Statement


St. Joseph Heritage Healthcare is committed to protecting your privacy when you use our website, so we want you to know what information we collect when you visit our site and how we use it. St. Joseph Heritage Healthcare reserves the right to append or otherwise modify this Privacy Statement at any time, so please re-visit this page occasionally to check for updates. By using any of the sites within St. Joseph Heritage Healthcare Network Support Services (SJHH NSS) you unconditionally agree to be bound by this Privacy Policy.

Information Collection and Use:

SJHH NSS collects and processes information about you in order to:

(i) identify you each time you visit a Web Site or wish to have a Service provided;
(ii) process orders or applications submitted by you;
(iii) improve our Services and Web Sites; and
(iv) allow access to our Service.

In addition, SJHH NSS allows users to apply for an account to access claim information that will contain Protected Health Information (PHI). At different places on our site, you may be asked to volunteer your name, address, provider's tax identification number, and telephone number. We refer to this type of information as Personally Identifiable Information (PII) because it can be used to identify or contact you. We understand that the PII and Personally Identifiable Health Information (PIHI) you provide during your visit to our site is highly sensitive and you may have concerns about sharing such information with us. It is our policy to protect your privacy and we strive to develop practices and policies to safeguard your personal and health-related personal information. We intend to use the personal information and health-related personal information only for the purposes for which it was provided.

Log files/IP addresses:

When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer our Web Site and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information:

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.

Use of Cookies:

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords.

We use cookies for the following reasons:
(i) To identify who you are and to access your account information;
(ii) To estimate our audience size and patterns;
(iii) To ensure that you are not asked to register twice;
(iv) To control how often visitors see similar ads;
(v) To track preferences and to improve and update our Web Site.

Storage of Collected Information:

Information, which you submit via our Web Site, is stored in a secured database. This is necessary to process the information and send you any information you have requested. Some personal information is needed to use this site, and we ask that you provide it with the knowledge that it will be used to enhance your experience. This information is kept confidential.

Disclosure of Collected Information:

SJHH NSS will not disclose or share, without your consent, personally identifiable information, except for certain explicit circumstances in which disclosure may be required by law. In certain limited circumstances, we may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. In the event that we are compelled to disclose personal information and/or health-related personal information to a third party, we will notify you unless doing so would violate the law or court order. We also reserve the right to conduct an internal investigation or in limited cases cooperate with law enforcement authorities in investigating and prosecuting users that violate our rules or engage in behavior that is harmful (or illegal) to other users. Your personally identifiable information will not be distributed or sold to third-party organizations.

Updating Personal Information:

Questions regarding your options to review, modify or delete previously provided personal information should be directed to sjhhnsssupport@stjoe.org.

Links to Other Sites:

You may encounter links to other Web sites of organizations not directly affiliated with the SJHH NSS. Please be aware that the SJHH NSS is not responsible for the information practices of external organizations. We recommend you review the privacy statements of each external Web site that collects personal information.

Policy Changes and Questions or Comments:

This privacy policy has been created and approved by SJHH NSS. Any revisions to this privacy policy will be posted at this URL. You may submit inquiries about this policy tosjhhnsssupport@stjoe.org.